Parts may be returned for exchange or refund provided they are in resalable condition and still in original packaging. No refunds on any part that has been used or installed. Special Order items (i.e. Race Motors, Customer Machined Parts, etc.) are generally not returnable. Shipping is not refundable and all refunds are subject to a 20% restocking fee. Call for a return authorization number before shipping anything back. We must authorize all returns. Merchandise returned without authorization will be refused or returned. Shipping charges for the returned merchandise are the responsibility of the customer. Returned merchandise is subject to inspection. All returned items and the packaging must be undamaged. Upon inspection, if the product has been used or damaged, we will return the merchandise.
RACESENG brand products are not returnable under any circumstances!
Send all returns to: Kart Works Canada Inc. 2230 Todd Lane, Lasalle,Ontario. Canada N9H1K2
Race Parts Disclaimer - Waiver of Any Warranty
All race parts and engines are sold "AS IS" and with all faults. There is NO WARRANTY EITHER EXPRESSED OR IMPLIED. Kart Works Canada Inc. will not be liable for any loss, damage or injury arising from the use of these products. RACING IS A DANGEROUS ACTIVITY. The user shall determine the suitability and safety of the product for its intended use and the user assumes all responsibility and risk in connection there with.
Kart Works Canada uses Canada Post, and FedEx for carriers. If you think there is a shipping cost issue before you order call Kart Works and we will try and resolve the problem. You may be charged extra for shipping or called, emailed if you get refunded some of the shipping costs. Shipping cost is only an estimate, in almost every case the cost you are quoted will be the cost you pay. For 2 day or over night shipping you must call or e-mail and confirm the details of your order. If you fail to do so your package may be shipped by ground. If you order late in the day, package might not ship until the next business day. All shipments sent will require a signature unless no signature is requested in the shipping comments box.
Most parts and stock engines are shipped within 48 hours. Racing engines have anywhere from a few days to several week lead times. Be advised Spring and Summer is our busy time for racing engines. We will notify you via e-mail of any unusual delay. Most orders are shipped via FedEx ground. If you require expedited shipping, please contact us. Orders over 150 lbs and some shipments between 70 and 150 lbs require shipping via common carrier to assure the most careful handling of your purchase. We will notify you of these situations, advise you of the freight, and receive your approval prior to shipping via common carrier
(Parcel Post) In case of damaged merchandise received by mail, retain the shipping container and damaged items and take to the nearest Post Office for inspection and filing of claim. All parcel post orders are insured. Filing of claim is your responsibility. If you wish replacement of the damaged items, please treat as a new order. Look the packaging over carefully. Damaged boxes generally mean damaged contents. On damaged items, before you sign the freight bill, have parcel carrier note a full description of breakage on both his and your copies; likewise for any shortages. If this is done, claims can be collected from the trucking company. This Is Your Responsibility. We Cannot Do Anything About It At This End. For items received from FedEx, notify us immediately so a pick-up of the damaged goods can be arranged. Have FedEx pick-up box, original packaging, etc. Replacement will be made after claim is filed with FedEx.
Customer Service: 1-519-819-9481 / Fax 1-519-250-4344
If you have any questions regarding applications of parts, or mechanical problems, questions about merchandise, or shipping problems, please call Customer Service. Or Email Via Contact page